New Connection
We make getting connected to a reliable water supply easy and hassle-free. From assessing your property to installing your meter once you pay your installation fee, our expert team ensures a smooth process from start to finish. Whether you're a homeowner or a business owner, our new connection service guarantees that you receive high-quality water on demand.
- Quick Application Process Fill out a simple form, and we handle the rest.
- Customized Solutions We tailor our services to your specific water needs.
- Timely Installation Our technicians work swiftly to ensure that your connection is completed as soon as possible.
Get your application forms from our office or download here.
Billing
We believe in transparency, and our billing system reflects that. Domestic customers are billed monthly based on their water usage, with the first 5 units charged at 500 KES and additional units at 100 KES each. Bills are generated from manual meter readings and sent to clients via SMS and email.
- Clear & Simple Billing No hidden fees—what you see is what you pay.
- Multiple Payment Options Pay your bills through Mpesa, bank or other convenient methods.
- Real-time Updates Once payments are made, your account is updated automatically.
Disconnection & Recconection
Clients who fail to pay their bills within 14 days of the invoice will face service suspension. Disconnection notices are sent in advance, and reconnection is possible after full payment of outstanding bills and applicable fees.
If your account has been deactivated, reconnection is fast and easy once outstanding balances and a reconnection fee are paid. Our team processes reconnections within 24 hours after payment.
